So, I got offered a job last week. I know! I’m pretty impressed with myself too!
It got me thinking about this job I had while I was studying at uni. I was a checkout chick. I was a very emotional checkout chick. People would get their groceries and my life story. Bargain!
No, most of the time I was professional. I picked up the job very quickly and on the whole I enjoyed interacting with the public. Occasionally though, I would have bad customers.
Like this one time, when I was stationed in the express checkout lane. This meant that customers needed to have 12 items or fewer to come through. If they had a couple more I would usually let it slide, or politely inform them that if next time they could limit their purchases to 12 items to come through the express lane. This bloke came through with over 20 items, which I thought was a bit inconsiderate considering it was peak hour. When I told him he had too many items he yelled at me and demanded to see my manager and informed me he was shopping at our competitor’s from now on. He was obviously under the impression that I cared where he shopped. I didn’t.
So that was for the best.
I once had a woman come through who wouldn’t speak to me. She also wouldn’t accept change from me until I realised she wanted me to place it on the counter for her to pick up. The interaction would have been a lot speedier if she told me she wanted the change on the counter, rather than waiting for me to figure out why she wouldn’t accept change. I get it though, change is scary.
My worst customer was a man who bought cleaning products, salad and a hot chicken. I asked him if he wanted his things packed separately, to which he mumbled at me, so I packed them how I thought was reasonable. When it came to paying he wanted $100 cash out. To do this transaction he had to swipe his card and then I would type $100 into the system, then get him to put in his PIN. He wouldn’t wait for me to type in $100 and kept trying to put his PIN in before the machine was ready. This happened about 5 times, each time with me asking him if he could please wait for me to enter the cash amount in. Eventually I was quick enough to beat him to the machine, and the draw opened, so I grabbed two $50 dollar notes and told him to have a nice day. He then started yelling at me that he wanted the amount in $20 dollar notes, and that was the
whole reason he came to our supermarket in the first place.
I thought this was pretty unreasonable. I’m intuitive, but I’m not psychic. There is no possible way I could have known that this was the
entire reason he came to the store. I opened the drawer and got him his $20 dollar notes and then moved on to the next customer while feeling quite shaken and affronted by the previous transaction. When it came to the poor lady paying for her groceries, the EFTPOS machine was broken.
Then I burst into tears.
It wasn’t just the customers that made my time in retail awful. I remember this co-worker setting me up on a blind date with her friend. I was leaving work one day and she was giggling with another girl and they accosted me saying “Sam, you’re single, right?” Sure, that would be the safe assumption. So I hesitantly replied with “Yeesss???” Then she said “You should go out with my 26 year old virgin friend!”
Wow. Way to sell him! I wonder how she described me to him. “You have to meet my awkward cry-baby co-worker!” Like she thought social impediments were qualities that bond people together.
Anyway, I agreed to a blind date, and we actually got along quite well, despite his bad breath. I was willing to give him the benefit of the doubt, sometimes halitosis can spontaneously hit without warning when there are no toothbrushes about. I can overlook bad breath for a total of three dates, after which it’s no longer an accident and I know you have bad oral hygiene and it’s all over. (I know, I don’t have many things in my list of deal-breakers, but bad oral hygiene is a killer.)
So, at this point it was all going quite well. This did not please my co-worker, which to this day I still find confusing. See, if I set up two friends I would be ecstatic if they got along, but I think she wanted me to go “oh, gross, what a loser virgin” so he would become more dependent on her and she would feel desirable. She already had a boyfriend so I don’t know why she needed to have ‘all the boys’. Anyway, this set off alarm bells for me and after a couple more dates with the guy I told him I have enough drama in my life without adding her's. Also, he still had bad breath.
There were some good things about working with the public. One man had obvious dementia and would come to my lane every time and tell me he needed everything double bagged because he was taking the bus. He always asked if Sam is short for Samantha, then he’d tell me about Samantha Fox. I’ve looked up Samantha Fox since then. I think I know why he kept coming through my checkout.
One time this kid from the local high school came through and was clearly practicing his flirting skills with me. He shook my hand and kept saying my name after everything he said. He gave me a hug at the end of our transaction. Most people would find that kind of obnoxious, but I thought it was endearing. I still smile when I think about how he brightened my day.
So, most people were reasonable, just regular people wanting their regular groceries. I'm just a lot more cautious and wary of people these days.
Which is probably for the best.